We want you to love your JM Maison piece. If something isn't right, here's how returns and exchanges work.
If your order arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery with your order details and clear photos of the item. We'll arrange a replacement or refund at no extra cost to you.
For non-defective items, we accept exchanges within 3 days of delivery, provided the item is:
Return shipping for change-of-mind exchanges is the customer's responsibility, unless the item was damaged or incorrect.
For hygiene reasons, earrings and nose pins cannot be returned or exchanged once worn, unless they arrive damaged or defective. Sale items are final and not eligible for return or exchange unless defective.
Since payments are made via Cash on Delivery, approved refunds are issued as store credit or bank transfer, as agreed with you directly. We do not currently offer refunds to a payment card, as no card payments are collected.
Message us on WhatsApp or email maisonjm.official@gmail.com with your order details and the reason for return. We'll guide you through the next steps.
